Terms & Conditions
By continuing to use this website you are agreeing to the following
We are committed to protecting your privacy.
We will only use the information you provide to process your order and to provide you with the best possible service. The type of information we will collect about you includes:
1. ACCEPTANCE OF ORDERS:
The acceptance of all orders and all sales by us are made subject to and expressly conditional upon these terms and conditions. We reserve the right to refuse any order where we feel that there is fraudulent use of a credit card, but will endeavour to contact you and accept an alternative payment method.
Unless we have extended credit to you, you shall pay CS Crafts either by: Cheque with Order, by Credit, Debit Card or PayPal. All cheque payments must have full name, address on the reverse of the cheque. If payment is made by Credit Card, the statement will display Battery House as the creditor. If paying using PayPal your statement will display Paypal*BuzzCompute
3. MINIMUM ORDER:
We do not specify a minimum order if you are using our shopping cart or paying by cheque.
4. INCORRECT DELIVERY DETALS:
It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.
5. FORCE MAJEURE:
CS Crafts or it's parent company Buzz Computer Services shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.
6. HELD ORDERS:
Any orders held, delayed, or rescheduled at the request of the Buyer will be subject to the prices and conditions of sale in effect at the time of release of the holder or reschedule, plus any additional costs incurred due to the hold or reschedule. Any such order held, delayed, or rescheduled beyond a reasonable period of time will be treated as a Buyer termination.
7. GENERAL LIMITATIONS OF LIABILITY:
In no event shall we be liable for loss of profit or revenues, loss of goodwill, loss of use, damages to or loss of other property or equipment.
Please refer to our return policy.
9. CUSTOMER SERVICES:
If you need to contact us for any reason you can do so by calling 01333 310625 (UK national rate) or alternatively email us at firstname.lastname@example.org Office hours are Mon - Friday 9am - 4pm, with an out of hours answer service.
In the unlikely event that you are not completely satisfied with the goods you receive, please email us at email@example.com with details of your complaint. To ensure you that we take your complaint seriously we will acknowledge your email within 72 hours of receipt. In this email we will give you an indication of the length of time we expect it will take to resolve any problems. If there are any delays in this process we will keep you informed.
These terms do not affect your statutory rights as a consumer.
11. NON UK ORDERS:
If your order is being shipped out with the UK you will be responsible for paying any import duties and taxes that may be due as these are not included in our prices.
12. EU VAT REGISTERED COMPANIES:
If you are a EU company with a registered VAT number, when registering select EU VAT Registered Co (Not UK) option, you will be asked to supply your VAT number, once you click Continue to create your account we will be sent an email. Once we have confirmed your details we will then approve your account and you will then be able to login. You will not be able to login until approved. All prices in our shop will then be shown excluding VAT. When registering please ensure you use the company address that your VAT number is registered to.