Delivery and Return Information
UK OrdersTo ensure you get your delivery as quick as possible we send all orders by 1st class Royal Mail, orders received before 1:00pm will be shipped on the same working day and any orders placed over the weekend will be sent on Monday. Excluding bank holidays.
We aim to keep the shipping costs as low as possible starting from £1.75 for Royal Mail 1st Class, the cost is calculated using the weight of the items you have in your shopping cart. The total cost will clearly be displayed before you enter any payment information.
If you wish to calculate the shipping cost before going to Check Out;
- Add all the items to the shopping cart.
- Click on “Checkout” in the top right in the green bar along the very top of the page.
- Scroll down and use the dropdown menu to select your "Region / State", now scroll back up to the top.
- Shown in the centre column of the "Checkout" screen is the different shipping options and cost.
- On the right hand column under "Confirm Your Order" you will see the total cost for your order including the selected shipping.
If selecting Royal Mail Special Next Day Delivery (excluding weekends and bank holidays) your order must be placed and payment received by 12 midday.
All items are sent delivery tracked.
All orders below 2kg are shipped by first class Royal Mail, which is normally a 1-3 days service. If an order is not delivered within that time period, Royal Mail do not class the shipment as lost until 15 days.
Due to courier charges, parcels over 2kg being delivered to Northern Ireland or the Highlands and Islands will have a surcharge added. It maybe workout cheaper to split your order so that it is below 2kg.
The weight is shown at checkout under Shipping Method in the middle column.
Jersey / Guernsey - Sorry we no longer ship to the Channel IslandsAll orders received before 2:00pm Monday to Friday (excluding Bank Holidays) will be shipped that day. The delivery cost is calculated on the weight of the item(s) and shipped by Royal Mail which is normally delivered within 1 to 3 working days. All item are sent delivery tracked.
If you wish to check how much the delivery charge will be, add the items you wish to your cart and click on “Shopping Cart” in the top left of your screen. You can then click on “Estimate Shipping & Taxes” to find out the delivery cost.
If you wish to return any items, please use the returns form here.
We always recommend getting proof of postage when returning, if the items are valued at over £20 we recommend getting it signed for.
All International returns MUST be labelled as “returns” if not, you will be required to pay any import duties and taxes that may be due.
Should an item received be faulty, please let us know and we will replace the item with a tested replacement or issue you with a refund. All returns must be notified within 14 days of receipt of the item. Please enclose a covering letter with the returns number, your name and address and whether you would like an exchange or refund of the item. If you are requesting a refund, the refund will only be made to the payment method used when ordering. When we receive the returned goods we will credit your account with the cost of the goods, we will also refund you our standard delivery cost, we will not refund any additional / upgraded delivery cost such as Royal Mail special delivery costs.
The returned goods will be tested and if found to be faulty, return postage will be refunded up to a maximum of our standard delivery cost, if found to be working the return will be at the customer's expense.
Errors in Ordering
If you find that the item you have order is not what you require, you can send the goods back to us for a refund. It is your responsibility to return the unwanted goods to us at your own expense. They however, must be in a resalable condition, i.e. the packaging must be fully intact and the item itself must have suffered no damage. You must notify us of this error within 14 days of receipt of the goods. You must also include a covering letter detailing the reason for the return along with your name and address. This does not affect the consumer's cancellation rights under the Consumer Contracts Regulations 2013.
If you ordered in error and wish a refund, we ask that you return the goods ensuring that they are in resalable condition. Once we receive the item and tested it we will then arrange a refund.
Consumer protection (Distance Selling) Regulations 2000 (UK & EU orders ONLY)
& Consumer Contracts Regulations 2013 (UK & EU orders ONLY)
You have a 14 day period starting the day after taking delivery of the goods, to cancel your order. It is your responsibility to return the unwanted goods to us at your own expense. All refunds will be made within 30 days of the cancellation, however, should the goods not be received by us then a deduction will be made from the refund to cover the cost of collecting the goods. After taking delivery of the goods, if you wish to cancel your order, they must be returned to us in an unopened resalable condition. If any goods are not in stock, you will be contacted and can advise us if you wish to cancel, take an alternative or wait for stock. You will be sent an e-mail with written confirmation of your order when placing the order on-line.